Privacy Policy

Last Updated: March 22, 2025

SLA Reducer for Freshdesk ("the App") allows Freshdesk users to set Service Level Agreements (SLAs) to less than 5 minutes. We respect your privacy and are committed to protecting your data.

The App does not collect, store, or process any personal or customer data. The only data handled by the App includes:

• Group-specific SLA values (First Response Time and Resolution Time).
• Domain URL entered during configuration.
• Authentication Key for app functionality.

All configuration data is used solely for updating SLA values and is not transmitted, stored, or shared with any external systems or third parties.

The App strictly uses the entered data for:

• Updating SLA values as per your configuration.
• Authenticating your domain to apply the changes.

No customer data or ticket information is accessed, stored, or processed by the App.

We ensure the highest level of security to protect your data. Since no customer data is stored or transmitted, the risk of data leakage is minimized.

The authentication key is only used during the configuration process and is not stored.

All interactions between the App and Freshdesk are secured through the Freshdesk API.

The App does not integrate with or transmit data to any third-party services. All processes are handled within the Freshdesk environment.

We may update this Privacy Policy from time to time. Any changes will be posted on the App's page, and the "Last Updated" date will be revised accordingly.

If you have any questions, please contact us at:

Email: contact@kambaa.com

Address: 10th Floor, North Wing, Pricol Caledon Square, Avinashi Road, Coimbatore, Tamil Nadu 641 004.